Friday was like a rollercoaster ride for me. Early in the morning and I was kind of scolded by my trainer because I didn’t check the account notes properly. I can’t help it that I still suck at using tallyman but I really tried already. While I know how to check some stuff on it, I still dont know how to check outstanding and I don’t understand write-off. Isn’t nesting a time for me to make mistakes so that I can learn? After that I was pretty much afraid of picking up calls because I did not want to navigate the system anymore.
Everything became so much better towards the end of work and 6pm, I became myself again and I was pretty noisy. Met love after that for Astons and by the end of the day, I was quite happy already, even though I was so tired I wanted to just sleep on the streets. (:
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Today I had a sense of satisfaction because I managed to convince a customer about her reminder fee even though I was pretty unsure at first, and I managed to make her stop asking for waiver, even though it was my first call of the day and IT TOOK 45 MINS. Same goes for yesterday, this woman called in and said her son didnt send out messages and were charged a lot, and asked me to waive. I searched through the previous records and there were about the same amount of msgs sent out. Then the woman kept quiet cause she couldnt get her waiver anymore. It’s pretty good arguing against giving waivers to customers. This sounds more like cheapthrill.
I don’t like to give waivers at all.
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Managed to survive two days of billing. (: Still trying to fully understand how the system works, and calculating bills really suck!
Wee Khiang’s birthday yesterday and we celebrated for him at Semb’s Astons. Tau huey after that at chong pang was damn shiok. Supper ftw! :D
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Being happy doesn’t mean that everything is perfect.
It means that you’ve decided to look beyond the imperfections.
I had the honour of sleeping in late today because it’s my off day. Pretty happy about it because tmr I have to wake up at 6 in the morning again to prepare to fight the battle at work. Oreo cheesecake tmr, can’t wait!
I was sleeping and I had two dreams, dreams which I hope will never come true, because I woke up thinking about it and being rather scared. Fyi, I dreamt about my A level results which is not that fantastic.
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Second day on board answering calls and I feel like giving up because some customers were really omg, I can’t stand them. Today was terrible because the first few calls that I got were angst customers who were pissed off with me and stuff. But at least it got better as the hours went by. (: But it’s all about perseverance, isn’t it?
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Mock call test today was pretty alright, was freaking out yesterday and today, and worse, I was the second last. But it turned out fine because I read about the information yesterday. (: TGIF. Can’t believe the week past so fast, and I’m gonna starting picking up calls on Monday, and am pretty nervous! Anyway, work’s making me real tired even though we did practically nothing today and the past few days were just sitting in the room and listening all day.
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It’s monday again tmr, which means its back to work, and worse still, tmr’s at raffles place. Pretty far eh, hate the travelling part, have to squeeze with everyone on the train to work. Totally love Fridays and the weekends now, get to slack and meet love! :D
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Celebration for cz’s birthday at Marina Barrage was pretty good! Even though everyone was rather sunburnt after that, I guess we have fun, right right! Had some sort of a picnic, along with Taboo, daidee and some card game. Hopefully cz enjoyed it, happy belated birthday! :D
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Its Friday tmr! :D:D Totally can’t wait for tmr to arrive because it means that the weekend is here and I dont need to wake up super duper early for the weekend. Have been waking up so early everyday, making me sooo tired during training that I pretty much stoned my way through the day. Realised that going out after work is totally not a good idea because I get even more tired the next day, and I totally felt like sleeping at 7pm but I managed to hang on till like 11 plus.
Cough’s still the same, pretty bad since Saturday, and yet I’m still eating all kinds of food, esp sweets and crackers which were totally tempting me during training. Someone should stop me from eating so much already!
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